(Updated Announcement On March 7, 2020)
Our office was among the first to transition to "Remote Care" in early March 2020, in response to the COVID-19 Pandemic. Appointments with Dr. Lai are offered Mondays through Thursdays. All appointments are done without clients' coming to the office, and communication can be either through phone or video conferencing. For More, Please click here: Remote Care Appointments (New)
The following content describes our general policy regarding Appointments.
Please keep scheduled appointments. You will be reminded a few days before your appointment. If you need to cancel, please notify our office at least two full business days in advance.
Renovi Medicine accommodates clients who come from a wide geographic area. Because of the high demand for appointments, we respectfully ask our patients to covenant with us on the following:
1. Out of respect to be fair to the majority of patients who honor their commitment, we request that you notify our office at least two full business days in advance when you need to cancel an appointment. We will help you reschedule for a more suitable alternative time in the future.
2. As a courtesy, we will call you a few days before your scheduled appointment to remind you. You will only be charged a $25 fee for late cancellation if you inform us within 24 hours of the appointment time.
3. When you don't bother cancelling the appointment and not show for your scheduled office visit, your failed appointment will be considered "no-show" and a $25 fee will apply.
4. We will extend grace for special circumstances, but in general, when a client repeatedly fails to show for appointments or cancel without advance notice, or is excessively late multiple times, that client is at risk of being discharged from our practice.
In an effort to provide all clients with the soonest follow-up possible, we require all accounts with multiple "no-shows" to pay the balance of fees prior to scheduling an appointment.
All new clients are scheduled for an initial consultation with the physician to establish care. We do not schedule a "routine physical exam" or "PAP smear" on an initial visit.
Your first appointment with our physician will be longer than typical follow-up appointments. Please inform our staff of your time constraints when scheduling the appointment. We respect your valuable time, and will do our best to give you the time and attention you need. Please allot sufficient time for your appointments.
With recommendations from our existing clients, we have come up with a policy to cut down the occurrence of wasted appointment slots due to late-cancellation or no-show for initial new-patient appointments. These initial appointments take up multiple slots. Since it is a challenge to hold accountable those who are not yet established patients, these new-client appointments are sometimes unpredictable. Our goal is to make follow up appointments available while making room for new-client appointments. That is why we hold new clients to the same cancellation / no-show policy as established clients.
We ask that you speak with the staff if you feel this policy causes hardship for you. We are open to suggestions on how we can serve you in a spirit of mutual respect.
If you are already a client, you can designate someone else besides yourself to make appointments or speak on your behalf when communicating with our office. We have no problem with that, as long as we know who you are, and can be confident to communicate with your proxy.
For new clients making the initial contact with our office, we request that they communicate with us directly. After we get to know you personally, we have no problem speaking with your designated representative.
E-MAIL: support @ renovimedicine.com
(Temporary address during construction of new office)
Glendora, California 91740
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